All the candidates / student are inform that the Wipro is officially hire the candidates for the position IT Service Desk/ Technical Support Engineer and those candidates who are pursuing / completed there Any Graduation are eligible for this post interested candidates are fill out online application throw our given link below.
Wipro Limited, also known as Western Indian Vegetable Products Limited, is an Information technology company. The Hasham Premji is the organization’s founder and the present CEO is Thierry Delaporte. The headquarters of the organization is Bangalore. The corporation’s revenue is estimated to be approximately 75,000 crores. Around 231,671 employees work in these companies.
| Company | Wipro |
| Position | IT Service Desk/ Technical Support Engineer |
| Location | Hyderabad/ Bengaluru/ Pune |
| Experience | Freshers |
| Qualification | Any Graduation |
| Batch | 2018/19/20/21/22/23 |
| Salary | Up to 7.5 LPA (Expected) |
Major activities:
Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KBI database.
Apply process for this position
These are the followings steps for filling the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, then log in. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.