Wipro is officially hiring a student for the position of IT desk service executive interested and Eligible candidates fill out the online application form through our given link below, before filling out the online application form read all the details carefully.
| Company | Wipro |
| Position | IT desk service executive |
| Location | Pune, Maharashtra, India |
| Experience | Freshers/Experience |
| Qualification | Any UG/PG |
| Batch | 2018/19/20/21/22/23 |
| Salary | Up to 6 LPA (Expected) |
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only experienced candidates in the IT Service Desk can apply. (1-4 Years)
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed-upon Service Level for First Call Resolution.
- Routes the inquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets that have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
Apply process for this position
These are the followings steps for filling out the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, then log in. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.
CLICK HERE TO APPLY NOW
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