Wipro is hiring (Private Job Update) for Various recruitment remote desktop support administrator (Work From Home) posts. All legible and interested candidates can apply on or before (21-12-2022). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit, and all other details/ information about this post is mentioned in details below.
| Company | WIPRO |
| Salary | 38,160 per month |
| position | Remote Desktop Support-Administrator |
| Location | Work From home |
| Qualification | BA BCA BSC BBA BBM BCOM BE BTECH ME MTECH MCA MSC MCOM MA MBA ANY UG/PG |
| Batches | 2017 2018 2019 2020 2021 2022 |
| Experience | 0-2 Years |
Job Description
Proficiency in English (written & spoken).
Dealing with incoming calls in a professional, courteous manner over the phone and via email
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Maintain and develop own knowledge and skills to assist with first-time incident resolution
Determining the best solution based on the issue and details provided by customers
Taking ownership of tickets and managing them in a logical and methodical manner
Highlight/communicate the Major/scheduled service outage-related information to relevant stakeholders & responsible for doing a follow-up with the L2 support team until closer.
Identify and escalate repetitive issues or services risks to the service management teams
From the Service-desk standpoint, ensure end-to-end response/workflow of all incident & service requests.
Provide accurate information on IT products or services. Identify and suggest possible improvements in procedures.
Coordination with respective Global IT stakeholders and do follow up on the ticket till closure.
Motivate and encourage the teammates through positive communication and feedback.
Diagnosing and resolving problems to the customer’s satisfaction and sharing knowledge with the team.
Updates and reports on project performance: daily and monthly MIS.
Ensure compliance with Client requirements and adhere to Customer Policies & Procedures.
Regular data analysis and reporting as per client s requirement.
About Job Details
“As an Administrator, you should be able to do system administration, Incident/problem determination and resolution on a 24×7 basis Incident, Problem, Change and Configuration management, Service incidents, and queries within the agreed service levels. Perform Service Requests based on Standard Operating Procedures. Work on scheduled tasks as part of Change Management. Should be able to handle issues independently and suggest/ implement services improvements plans. Should be able to identify and highlight the scope of automation to lead or Manager” SD – Remote Desktop Support-L2
Apply process for this Position?
These are the followings steps for fill the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, login. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.