Volvo is a Luxury vehicles company. It was established in 1927, and the headquarters are in Gothenburg, Sweden. Jim Rowan has been the CEO of the association. Per the reports generated in 2021, the total revenue of the firm was 282.045 billion kr, and the total number of employees working with the organization were 41,000.
| Company | Volvo |
| Position | Application Support Engineer |
| Location | Chennai |
| Experience | Freshers/ Experience |
| Qualification | BE/ B.Tech |
| Batch | 2018/19/20/21/22 |
| Salary | Up to 9 LPA (Expected) |
Jobrole & Responsibilities:
Monitor VGCS Applications and Solution services.
Be available and communicate with end users via telephone and email
Respond to and handle calls by phone or email in a professional and efficient manner
Attend to functional and technical questions and issues that arise within the applications supported
Register and diagnose every call/mail in case management tool by following predefined policies and procedures
Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
Be responsible for effectively and efficiently managing the relationship with end users
Follow defined escalation path for unresolved issues
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer in a timely manner
Adhere to predefines SLAs
Skills:
Bachelor’s degree in computer science or related field
Excellent spoken and written skill in English
0-2 years of Technical Support/Application support experience
Working knowledge on executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24×7
Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player.
Apply process for this position
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