Organization	VMware
salary	7 LPA (Expected)
position	Technical Support Engineer
location	Bangalore, IND
Experiences	Freshers/Experiences
Qualification	Any Graduate

Job description

Vmware off-campus drive 2022

Job Role & Responsibility

learning new technology and solving complex problems for key customers? VMware has a Technical Support role for you.

 You will be working on the latest and top-of-the-line technology suite, becoming an expert in the industry. 

In this role, you will be joining VMware’s cloud computing team supporting AWS customers. 

VMware Cloud Services drives a proactive service experience to ensure adoption, growth, and consumption.

As such, this is a critical role in accelerating VMware’s growth in its SaaS business by enabling customers to rapidly and successfully adopt our advanced products and technology and realize business value. Initially, you will be focused on our VMware Cloud on AWS support, wearing many hats from Tech Support (chat & phone).

Knowledge Creation, Collaboration with Engineering and Product Management to continue to build the tools and skills and contribute to the vision and cultural pivot to “Service Ownership” and Agile milestone releases and help realize a robust feature set and customer adoption of our Cloud services.  

Required Skills and knowledge

Provide world-class customer service throughout the entire lifecycle of customer adoption.

Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.

Focused effort on optimal use of resources.

Work flexible schedules, which may include evenings, weekends, or holidays.

Provide customer assistance and support primarily via Chat/calls for technical queries/Issues to our expected KPIs. Focus efforts to meet or exceed defined performance criteria.

Handling Support requests for VMC customers providing solutions for technical issues

Reproducing issues in-house and responding promptly with Continual follow-ups with customers along with recommendations, updates, and action plans.

Escalate issues promptly according to Standard Operating Procedures.

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.

Create knowledge base content for internal and external use

Work directly with our Internal teams such as CSM/TAM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.

Analyze, manage, and track the Product enhancement requested using the JIRA portal and provide timely updates and communication to stakeholders, as and when the products are made available leveraging the tool and with frequent engagement with R&D, Release readiness, and Product Management teams.

Communicate complex business remedies, solutions, or workarounds clearly and concisely.

Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.

Handle internal and external escalations.

Apply process for this position Technical Support Engineer – 1 in VMware

Go to the Official Website, Using the link given below.

Click on the Registration – New User button

Enter the required credentials, Personal Details, Contact Details, and Educational Eligibility.

APPLY NOW