PowerSchool is currently hiring for an Associate Technical Support Engineer position in the Bengaluru location. Any Graduate can Apply now for this position, Note Before filling online application form read all the details carefully.
| Organization | Powerschool |
| Position | Technical Support Engineer |
| Salary | Min 6 LPA (Expected) |
| Experience | 0-2 years |
| Location | Bangaluru |
| Qualifications | BE/BTECH/BCA/BSC |
Responsibilities
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
•Answers, evaluates and prioritizes incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
•Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
•Logs and tracks calls using a problem management database and maintains history records and related problem documentation
•Prepares standard statistical reports, such as help desk incident reports
•Consults with programmers to explain software errors or to recommend changes to programs
•May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
Qualifications
Qualifications include:
•0-2 years prior experience in a technical support role
•Proficient in Microsoft Office suite
•Salesforce experience preferred
•Prior CRM experience preferred
•Strong attention to detail and time management
•Strong oral and written communication skills
•Strong customer service and conflict resolution skills
•Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
•Associate’s degree or equivalent work experience
Apply Process for this position
- Go to the Official Website, Using the link given below.
- Go to the official page and click on the apply now or submit your CV/Resume.
- Click on the Registration – New User button
- Enter the required credentials, Personal Details, Contact Details, and Educational Eligibility.
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