All the candidates/ student are inform that the LTIMindtree is officially hire the candidates for the position Customer Service Associate and those candidates who are pursuing/completed there Graduation are eligible for this post interested candidates are fill out online application throw our given link below.
|Position||Customer Service Associate|
|Salary||Up to 6 LPA (Expected)|
Jobrole & Description :
AD Role Customer Service Associate CSA Summary: The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
The candidate needs to have excellent communication skills and an aptitude for customer service.
Prior work experience in a contact center back office environment would be an advantage.
Responsibilities & Skills :
Process Knowledge Ensure detailed knowledge of the products and services offered.
Should be able to take ownership of customer queries and provide accurate information.
Application Knowledge Ensure complete command over the tools and applications used.
Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred. Customer Service Orientation Should have a good understanding of customer service.
Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
Team player – Should be a team player, display a positive attitude and open to constructive feedback.
Apply process for this position
These are the followings steps for filling the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, then log in. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.