IBM is Hiring freshers and Experienced Candidates for the Position of Technical Support Engineer Any Graduate or Postgraduates Apply now. Before filling out the Application form read all the details carefully.
| Company | IBM |
| Position | Technical Support Engineer |
| Salary | 4 to 4.5 LPA |
| Location | Bangalore |
| Qualifications | BE/BTECH/ME/MTECH/MCA/MSC |
| Batches | 2023/22/21/20/19 |
| Experiences | Freshers to 3 years |
IBM Hiring Role and Responsibilities
This position provides the opportunity to work in a high-growth area in the IBM Sustainability Software Organization.
The successful candidate will work with our world-class Maximo Enterprise Asset Management and Maximo Application Suite products, providing remote debugging and resolution to our clients worldwide, with a focus on Europe, the Middle East, and Africa.
The role provides technical support assistance directly (remote sessions/phone/ live chat / cognitive support platform) to clients, using problem-determination and analytical skills.
We use technical and negotiation skills in collaboration with other (support) organizations to prioritize and work problems to resolution. You will be involved in the following:
Own customer relationships and technical solutions in large-scale enterprise environments
You will develop, document, and communicate action plans to clients and IBM teams as appropriate.
Look for avenues to recommend, or implement, new solutions or improvements to existing technical support tools, procedures, or processes.
Collaborate with other support and development teams to find a solution.
Communicate with the client regularly and keep them updated on the status and progress.
Participate in department objectives such as building the knowledge base (writing technical content and social media contributions), improving serviceability, mentoring team members, and contributing to high customer satisfaction.
The team takes pride in the success of our clients. We jump on the remote session, join conference calls, work on cases, and yes, we constantly adapt our ways to our client’s expectations: This is the way how we surprise and deliver an exceptional support experience.
You like a buzzing environment with some 100 different things coming your way.
You are excited to learn about new technologies and products, as well as develop deep skills
Juggling priorities and coordinating workload with your peers come easy to you and you are patient, level-headed, and cool under pressure.
You are motivated and driven and you enjoy solving problems.
You think on your feet and volunteer for new challenges without waiting to be asked.
You value the work in the team and you like helping people.
You communicate and have fun connecting with our customers via video conference calls, online chats, emails, or phone calls and you excel when you capture complex aspects in simple words that anyone can understand.
IBM Hiring Skills Required
You would make a great addition to our team if you have great skills in some of the following (and maybe even experience in supporting)
Windows and Linux/Unix operating systems
Java, Ansible
Mobile Technologies
Maximo Application Suite / Maximo Asset Management
Understanding of the application development projects.
Working knowledge or understanding of web technologies and/or data analytics.
Apply Process for this Position?
These are the followings steps for fill the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, login. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.