HPE(Hewlett Packard Enterprise ) officially hires the candidates for the position of Technical Consultant and eligible candidates fill out the application form through our given link.

Company	HPE(Hewlett Packard Enterprise )
Salary	Up to 8 LPA (Expected)
Position	Technical Consultant
Qualifications	Any Graduates
Location	Pune, Maharashtra/Bangalore, Karnataka
Experiences	0 – 2 Years

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Job Responsibilities:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

Resolve incoming internal or external businesses and end users’ problems via telephone and e-support.

Articulate both in writing and verbally case summary, and resolution and add to Knowledge Management System (KMS).

Proactively assist customers to avoid or reduce problem occurrence.

Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.

Engages team members for support as required to ensure internal or external business and end-user SLA demands are met.

Begin to partner with and assist the Sales Pursuit team.

Education and Experience Required:

High School: completion of post-primary level education before University study. Typically certified by a diploma (i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France), etc.).

0-1 year of experience in relevant technologies and customer environments.

Relevant industry qualification where applicable.

Knowledge and Skills:

Excellent verbal and written communication skills in language to be supported.

Experience in troubleshooting in a technical environment.

Excellent analytical and problem-solving skills.

Software and hardware knowledge of computing, storage, and peripheral devices.

Advanced proficiency with case management databases and tools.

Superior customer service skills.

Phone and remote support experience. E-support experience.

Apply process for this position?

Go to the Official Website, Using the link given below.

Click on the Registration – New User button

Enter the required credentials, Personal Details, Contact Details, and Educational Eligibility.

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