Capgemini Jobs: Capgemini Off Campus Drive for 20222 Graduates. Interested people in Bachelor’s or Master’s Degree can follow below for more details and the application link.
| Company | Capgemini |
| Position | Contact Support Group |
| Location | Kolkata / Bangalore / Pune |
| Qualification | 3-year graduation |
| Salary | 275,000.00 per Annum |
| Batches | 2021 2022 |
Job Description:
Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track the status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status, etc
Business intelligence – use ticket data and analysis, tools, and use best practices in the account to support customer
Service Delivery – It’s our service to the customer and delivering what is expected
Customer Management – How effectively you are interacting starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT helps to answer customer queries saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimizing hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing here Capgemini where we talk about tools where increasing usage can help the customer
Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical/industries
Troubleshoot customer issues related to the internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Desired Skills:
Should have excellent communication and English-speaking skills
Should have good interpersonal skills and the ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Should be open to signing Service Level Agreement and KPIs
Candidates must be open to relocating to any location and work in night shifts
Qualification –
Candidates must have completed any 3-year graduation in 2021 & 2022
Apply process for this Position?
These are the followings steps for fill the application form:-
- As always, read all the information on this page and check the qualifications.
- After reviewing and reading, scroll down and click on Apply Now text.
- You will be redirected to the job page on Superset’s website.
- Recheck all the details and information provided there.
- Click on the Apply now button.
- If you already have an account on the Superset website, then log in. Otherwise, create a new one.
- After signing in, enter all the required details and apply.
Eligible and Interested candidates fill out the online application form through our link below.