American Express officially hires the 2017 to 2022 batches to pass out candidates for the position of customer Service Analyst the candidates who fulfill mentioned qualifications apply now for this position.
| Company | American Express |
| Salary | 6 LPA |
| Position | Customer Service Analyst |
| Work location | Gurgaon, Haryana, India |
| Work Experience | 0-3 yrs |
| Qualification | BBA BCOM BSC BCA BA BBM BMS Any Graduates |
Job Description:
American Express recruitment for Customer Service Analyst
Function Description
Global Payment Services (GPS) is responsible for processing CM remittances for all proprietary American Express markets globally. Reporting to the Team Leader, this position is responsible for the day-to-day processing of remittances across various markets/regions.
Purpose of the Role
You will be required to ensure the day-to-day processing of remittance is captured timely and processed in line with our compliance requirements, therefore ensuring a positive customer experience.
Role & Responsibilities
All incoming remittances to be accurately processed within SLA
Reconcile remittance (payment) for Consumer, Corporate, and BTA Cards.
Obtain posting instructions from program administrators and ADM (GCS) for unidentified payments.
Work on emails from internal and external customers, performing analysis and due diligence on payments received.
Highlight issues through feedback and recommend changes in workflows, procedures, and service levels to meet customer needs and to ensure quality service at all times
Educating clients to address behavior related to remittance (payment).
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
Ensuring service level agreements are met for unidentified items and email inquiries.
skills
Knowledge of the current payments landscape is key, as well as a current understanding of the Payment life cycle is seen as vital for this role.
Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas:
A high degree of American Express systems knowledge including, Globalstar, GSP/WSP will be preferred.
Should have a working knowledge of MS Office tools, especially MS Excel
Candidates should have the ability to work as part of a team ensuring personal and team goals are achieved
The ability to organize and manage deadlines, adapting your time to changing priorities to meet the needs of the department.
Flexible and adaptable to ever-changing environments, embracing change.
Strong Communication Skills – Varying Audiences.
Shift Timings: 24*7 from Monday to Saturday depending on markets serviced.
Experience
0-3 yrs
Qualification
Graduate
Appy process for American Express Hiring for Customer Service Analyst
- Go to the Official Website, Using the link given below.
- Click on the Registration – New User button
- Enter the required credentials, Personal Details, Contact Details, and Educational Eligibility.
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