inDrive hiring for Customer Service Supervisor. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read All The Details Carefully.
|Post||Customer Service Supervisor|
|Batch||2019 – 2023|
|Qualification||12 Pass, Any Graduate|
Tasks and duties are to:
Handle incoming calls;
Help and solve appeals of users.
Control the quality of the work of the staff of the Contact Center
Translation of texts;
Train and hire new call center operators;
Supervise and monitor the activities of contact center operators;
Control the compliance of contact center operators with production discipline;
Prepare reports on the quality of work performed by contact center operators;
Answering questions from staff and providing guidance and feedback;
Devise ways to optimize procedures and keep staff motivated.
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You will be a good fit for our team if you:
Competent verbal and written communication;
Fluent language skills on demand;
Fluent in English and Hindi;
Tamil/Marathi/Bengali/Nepali (optional, will be a plus);
PC knowledge at the confident user level;
Willingness to travel.