Indrive hiring for Customer Service Supervisor

inDrive hiring for Customer Service Supervisor. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read All The Details Carefully.

Tasks and duties are to:

Handle incoming calls;

Outgoing calls;

Help and solve appeals of users.

Control the quality of the work of the staff of the Contact Center

Translation of texts;

Train and hire new call center operators;

Supervise and monitor the activities of contact center operators;

Control the compliance of contact center operators with production discipline;

Prepare reports on the quality of work performed by contact center operators;

Answering questions from staff and providing guidance and feedback;

Devise ways to optimize procedures and keep staff motivated.

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You will be a good fit for our team if you:

Competent verbal and written communication;

Fluent language skills on demand;

Fluent in English and Hindi;

Tamil/Marathi/Bengali/Nepali (optional, will be a plus);

PC knowledge at the confident user level;

Willingness to travel.

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