IBM Hiring For Various Helpdesk Team Lead. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post. Read All The Details Carefully.
|Helpdesk Team Lead
|2019 – 2023
IBM Responsibilities :
Maintaining & troubleshooting the user laptop and desktop issues running on Windows, Linux, MAC OS etc
Monitoring of the MPLS and Internet leased lines and immediately escalate / report issues to the respective vendor for resolution; follow-up until closure
Daily meeting scheduling support, vendor management, end-user support using VC systems.
Solving the software related problems using remote desktop access tool if required
Configuring mail, internet on Mobile devices and related troubleshooting.
Daily Operating System alert handling and response.
Cloning of the images for desktops / laptops Generating and sending daily health check reports and managing the outliers
Manage user calls through ticketing tool.
Cable patch and troubleshooting for user connectivity issues.
Perform daily check for physical alerts & alarms and ensure they are reported and incident logged with proper severity for resolution.
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Required Technical and Professional Expertise :
Creating/Disabling/Modifying user IDs in Directory Services, join local machine in domain.
Good knowledge of VoIP/IP Telephony support
Admin level knowledge of VoIP/IP Telephony support & Video Conferencing System
Should be able to operate and schedule meetings in VC setup and troubleshoot basic issues (to safeguard the meetings) and be able to liaise with OEM and backend teams.